FAQ

An online QuickBooks training course is a an e-learning course that you can watch at your own pace. Our courses can be viewed anytime/anywhere in the comfort of your home or office. They are delivered over the internet so you will require a computer, access to a high-speed internet connection (DSL, cable modem or higher) and you’ll need your computer speakers or a headset to hear the audio. In addition, you require one of the following browsers: Internet Explorer® 6.x – 9.x, FireFox™ 2.x – 8.x, Google Chrome™, Safari® 1.x – 5.x and Adobe® Flash® Player 9+ for certificate functionality.

Online courses are ideal to learn new material at a pace that you determine. Each course can be viewed for 1 year, giving you plenty of time to review the topics in the course. These learning courses contain software demonstrations, simulations, review quizzes and include step-by-step instructions on how to perform most of the topics learned in the course. While viewing our online QuickBooks courses, watch the course completely from the beginning to the end, or you can select which topic to view and you can pause and resume the course at anytime.

After you register and pay for an online QuickBooks course, click on the “My Account” tab and the course you purchased will be displayed. Please note, that if you pay with a credit card, the course will appear within 15 minutes in your account; however, if you pay with PayPal, your payment must clear PayPal before your course will be available in your account. You will also receive an enrollment email that will contain the link to access your course.

You can login to your account from our Home page or by clicking on this link.

All courses are available for you to watch for 1 year.

Depending on how you pay for your course will determine how soon the course will be available in your account. If you pay with a credit card, your account should be available within 15 minutes after purchasing it; however, if you pay with PayPal, your payment must clear PayPal before it will be available in your account.

You will require the following system requirements in order to access our online QuickBooks courses:

• Access to a high speed internet connection (DSL, cable modem or higher)

You will require one of the following browsers:

• Internet Explorer® 6.x – 9.x
• FireFox™ 2.x – 8.x
• Google Chrome™
• Safari® 1.x – 5.x
• Adobe® Flash® Player 9+ for certificate functionality

No. There is no “live” teacher during an online QuickBooks course. If you have questions about the QuickBooks course, email questions@onpointsoftwaretraining.com. We will get back to you within 1 business day.

Yes. You will have the ability to download a PDF document with step-by-step instructions on how to perform most of the QuickBooks procedures taught in the online training course. If you purchase the Canadian Learn QuickBooks course, you can request a QuickBooks student software download to continue to practice at home.

We know that most students learn by “doing”; therefore, we have developed training simulations. They are computer-based training modules that allow you to try some of the procedures taught in the course. Each simulation is narrated and tells you exactly what to do, followed by a non-audio simulation that makes you think about what you should do. We recommend that you follow the narrated simulation first, before attempting the non-audio simulation. Various simulations are available in each course.

When you purchase an online QuickBooks course, you are purchasing a licence for one person. You must purchase a licence for each individual participant.

Yes. Since OnPoint Software Training Solutions Inc courses do not deal directly with specific and individual requirements, it is recommended that students obtain the necessary advice from an accountant, employer, QuickBooks® ProAdvisor® or other such appropriate expert with regards to their specific requirements or guidelines.

If you have any questions, please contact OnPoint Software Training Solutions by sending an e-mail to info@onpointsoftwaretraining.com. We will respond to you within 1 business day.